Terms and conditions of sale

GENERAL TERMS AND CONDITIONS

Effective Date: June 28, 2026

These General Terms and Conditions ("Terms" or "GTC") govern the use of this Website and all purchases of products offered by ELECTRIC LOTUS s.r.o. By accessing this Website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

 

 

1. INTRODUCTORY PROVISIONS

1.1 Seller Information

The operator of this Website and seller of all Goods offered through the Website is:

ELECTRIC LOTUS s.r.o.

Company Registration Number (IČO): CZ23422211

VAT Number (DIČ): CZ23422211

Registered Office:

Říční 456/10

Prague 1

118 00

Czech Republic

Email:

contact@hipuffy.eu


(hereinafter referred to as the "Seller", "Company", or "ELECTRIC LOTUS")

 

 

1.2 Website

These Terms govern all purchases made through the Seller's internet platform and e-commerce website (the "Website").

The Website allows Customers to purchase cannabidiol (CBD) and related hemp products offered by the Seller.

 

 

1.3 Scope

These Terms govern:

  • the purchase of Goods;

  • the use of the Website;

  • rights and obligations between the Seller and Customers;

  • rights and obligations between the Seller and Website Users;

  • consumer rights under Czech and European Union law.

These Terms form an integral part of every Purchase Agreement entered into between the Seller and the Customer.

 

 

1.4 Definitions

For the purposes of these Terms:

Customer means any person placing an order through the Website.

Consumer means a Customer acting outside the scope of their trade, business, or profession, as defined by Czech consumer law.

Entrepreneur means any Customer acting within the scope of its business activities.

Goods means all products offered for sale through the Website.

Agreement means the purchase agreement entered into between the Seller and the Customer.

 

 

1.5 Governing Law

These Terms are governed primarily by:

  • Czech Civil Code (Act No. 89/2012 Coll.);

  • Czech consumer protection legislation;

  • GDPR (EU Regulation 2016/679);

  • all other applicable Czech and European Union laws.

 

 

1.6 Language

These Terms are published in English.

If translations are made available, the English version shall prevail unless required otherwise by mandatory law.

 

 

1.7 Changes to These Terms

The Seller may amend these Terms from time to time.

Updated versions will be posted on the Website along with the effective date.

These changes shall not affect Purchase Agreements that were already concluded prior to the effective date of the amended Terms.

 

 

2. USER ACCOUNT

2.1 Registration

Customers may purchase Goods in one of the following ways:

  • through a registered user account; or

  • as a guest without registering.

Registration requires:

  • full name;

  • email address;

  • password;

  • acceptance of these Terms;

  • acknowledgment of the Privacy Policy.

 

 

2.2 Customer Information

Customers agree to provide accurate, complete, and up-to-date information.

Customers remain responsible for keeping their billing and shipping information up to date.

 

 

2.3 Account Security

Customers are solely responsible for keeping their login credentials confidential.

The Seller is not liable for unauthorized use resulting from a failure to safeguard login information.

 

 

2.4 Suspension

The Seller may suspend or terminate User Accounts if:

  • false information is provided;

  • fraudulent activity is suspected;

  • these Terms are violated;

  • Applicable laws require suspension.

 

 

3. BUYER ELIGIBILITY & DECLARATIONS

3.1 Age Requirement

CBD products sold through this website are intended for adults only.

By placing an order, the Buyer confirms that they are at least eighteen (18) years of age or have reached the legal age required to purchase CBD products in their jurisdiction, whichever is higher.

 

 

3.2 Legal Eligibility

By placing an order, the Buyer confirms that:

  • purchasing CBD products is legal in their country of residence;

  • importing the ordered goods into the destination country is lawful;

  • possession of the ordered Goods is lawful under all applicable laws.

The Buyer remains solely responsible for ensuring compliance with local import, customs, and product regulations.

 

 

3.3 Knowledge of Applicable Laws

The Buyer acknowledges that CBD regulations vary by jurisdiction.

Before placing an order, the Buyer is responsible for verifying that the ordered Goods may be legally imported, possessed, and used in the destination country.

 

 

3.4 Intended Use

The Buyer agrees that all Goods shall be used only for lawful purposes and strictly in accordance with applicable laws and the manufacturer's instructions.

 

 

3.5 Privacy

The Buyer confirms that they have read the Seller's Privacy Policy.

 

 

4. CBD PRODUCT INFORMATION

The Seller offers cannabidiol (CBD) products that comply with applicable Czech Republic and European Union laws.

Unless otherwise expressly stated:

  • products contain cannabidiol (CBD);

  • products are made from legally permitted hemp varieties;

  • The THC content does not exceed the legal limits established under Czech and European Union law;

  • Products are intended solely for their stated purpose.

The Seller makes no representation that any product complies with laws outside the Czech Republic or the European Union.

The Buyer is solely responsible for verifying legality in the destination jurisdiction.

 

 

Medical Disclaimer

Products sold through this website are not medicines.

They are not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this website constitutes medical advice.

If you are pregnant, breastfeeding, taking prescription medication, or have a medical condition, consult your doctor before using CBD products.

Statements regarding products have not been evaluated by regulatory authorities unless expressly stated.

 

 

5. ORDERING AND PURCHASING GOODS

5.1 Product Listings

All product descriptions, photographs, and specifications displayed on the Website are provided for informational purposes.

Minor differences in color, appearance, or packaging shall not be considered defects.

 

 

5.2 Availability

All goods are offered subject to availability.

Product availability shown on the Website is not guaranteed.

 

 

5.3 Placing an Order

The Customer places an order by completing the online checkout process.

Before final submission, the Customer has the opportunity to review and correct the information entered.

 

 

5.4 Order Acceptance

Receiving an order confirmation email does not constitute acceptance of the order.

The Seller reserves the right to:

  • refuse any order;

  • limit purchase quantities;

  • cancel orders resulting from pricing errors;

  • cancel orders due to stock shortages;

  • cancel suspected fraudulent transactions.

 

 

5.5 Formation of the Purchase Agreement

The Purchase Agreement is concluded only when the Seller ships the ordered Goods or otherwise expressly confirms acceptance of the order.

Until that time, the Seller may refuse the order without liability.

 

 

5.6 Fraud Prevention

The Seller reserves the right to request additional verification before accepting an order if fraud prevention procedures so require.

 

 

5.7 Order Cancellation

Orders may be canceled by the Seller if:

  • payment is not received;

  • incorrect pricing has occurred;

  • products become unavailable;

  • legal restrictions prevent shipment;

  • fraud or abuse is suspected.

6. PRICE AND PAYMENT

6.1 Prices

All prices displayed on the Website are shown in EUR or CZK, as indicated on the Website.

Unless otherwise expressly stated, all prices include Value Added Tax (VAT) where applicable under Czech law.

Shipping charges, taxes (where applicable), and any additional fees are displayed separately during the checkout process before the customer submits the order.

 

 

6.2 Price Changes

The Seller reserves the right to change prices at any time without prior notice.

Any change in price shall not affect a Purchase Agreement that has already been entered into pursuant to Section 5.5 of these Terms.

 

 

6.3 Payment Methods

The Customer may pay for the Goods using one of the payment methods offered during checkout, including but not limited to:

  • Credit or debit card;

  • Bank transfer (where available);

  • Other electronic payment methods listed on the Website.

Available payment methods may vary depending on the customer's country of residence.

 

 

6.4 Payment Due

Unless otherwise agreed in writing, payment of the full purchase price is due before the Goods are shipped.

No goods shall be shipped until payment has been successfully received and verified.

 

 

6.5 Payment Processing

Payments are processed through secure third-party payment providers.

The Seller does not store complete payment card information.

The Customer authorizes the Seller to charge the selected payment method for the total amount of the order.

 

 

6.6 Billing Descriptor

Charges appearing on the Customer's payment statement may be listed under the following billing description:

[Billing Descriptor]

 

 

6.7 Tax Invoice

Upon receipt of payment, the Seller shall issue an electronic tax invoice in accordance with applicable Czech tax laws.

The invoice will be sent to the Customer's registered email address.

 

 

6.8 Failure to Pay

If payment is not successfully completed within the period specified by the Seller, the Seller reserves the right to:

  • cancel the order;

  • release reserved inventory;

  • refuses future orders if repeated payment failures occur.

 

 

7. TRANSFER OF OWNERSHIP

7.1 Transfer of Title

Ownership of the Goods passes to the Customer only after the Seller has received full payment of the purchase price.

Until such payment has been received, ownership remains with the Seller.

 

 

7.2 Transfer Under Czech Law

The transfer of ownership is governed by the laws of the Czech Republic.

Nothing in these Terms shall be construed as transferring ownership before payment has been completed.

 

 

7.3 Risk of Loss

The risk of accidental loss or damage passes to the Customer upon delivery of the Goods to the delivery address specified in the order.

For consumers, this provision applies only to the extent permitted under mandatory Czech and European Union consumer protection laws.

 

 

8. DELIVERY AND TRANSPORTATION

8.1 Dispatch

Orders are normally shipped within one (1) to three (3) business days after payment is processed.

Dispatch times are estimates only and are not guaranteed.

 

 

8.2 Delivery Times

Estimated delivery times are provided for convenience only.

The Seller shall not be liable for delays caused by:

  • customs authorities;

  • postal operators;

  • courier services;

  • force majeure;

  • incorrect delivery information provided by the Customer;

  • circumstances beyond the Seller's reasonable control.

 

 

8.3 Delivery Address

The Customer is solely responsible for providing complete and accurate shipping information.

Any additional shipping costs resulting from incorrect information shall be borne by the Customer.

 

 

8.4 Carrier

Unless otherwise agreed, the Seller shall select the shipping carrier.

The Seller may use different carriers depending on the destination country, shipping method, and package size.

 

 

8.5 Cross-Border Deliveries

The Customer acknowledges that CBD laws vary by jurisdiction.

The Seller makes no representation that the ordered Goods may be legally imported into the Customer's country.

The Customer remains solely responsible for ensuring compliance with:

  • customs regulations;

  • import restrictions;

  • licensing requirements;

  • local CBD legislation;

  • any other applicable legal requirements.

 

 

8.6 Customs and Import Charges

Any customs duties, import taxes, brokerage fees, or similar government charges are the sole responsibility of the Customer, unless expressly stated otherwise.

 

 

8.7 Refused Shipments

If a shipment is refused, abandoned, or seized due to local legal restrictions or the Customer’s failure to comply with applicable laws, the Seller shall not be liable for any resulting losses.

Refunds, if any, shall be determined at the Seller's discretion and subject to applicable law.

 

 

9. RIGHT OF WITHDRAWAL

9.1 Consumer Right of Withdrawal

Consumers have the right to withdraw from the Purchase Agreement without giving any reason within 14 days after receiving the Goods.

This right is granted pursuant to:

  • Czech Civil Code (Act No. 89/2012 Coll.);

  • applicable European Union consumer protection laws.

 

 

9.2 Exercise of the Right of Withdrawal

To exercise the right of withdrawal, the Consumer must notify the Seller by means of an unequivocal statement before the withdrawal period expires.

Notifications may be submitted by:

  • email;

  • post;

  • the withdrawal form available on the Website (where provided).

 

 

9.3 Return of Goods

Returned goods must:

  • be unused;

  • remain unopened when hygiene or health protection considerations apply;

  • include all accessories;

  • Include the original packaging whenever reasonably possible.

The Customer shall return the Goods without undue delay after receiving notice of withdrawal.

 

 

9.4 Refunds

Refunds will be processed within 14 days after:

  • upon receipt of the returned Goods; or

  • upon receipt of satisfactory proof that the Goods have been returned,

whichever comes first.

Refunds will be issued using the original payment method unless otherwise agreed.

 

 

9.5 Return Shipping

Unless otherwise required by mandatory consumer law, the Customer is responsible for the direct costs of returning the Goods.

 

 

9.6 Exceptions

The statutory right of withdrawal does not apply in cases where exemptions under Czech law apply, including but not limited to:

  • Sealed goods that cannot be returned for health or hygiene reasons once opened;

  • Goods exempt under Section 1837 of the Czech Civil Code;

  • other statutory exceptions provided for by applicable law.

Nothing in this Section limits mandatory consumer rights.

 

 

10. LIABILITY FOR DEFECTS AND WARRANTY

10.1 Statutory Rights

The Customer is entitled to all rights provided under Czech consumer protection laws regarding defective Goods.

Nothing in these Terms limits those statutory rights.

 

 

10.2 Damaged Goods

If the goods arrive visibly damaged or defective, the customer should notify the seller within 48 hours after delivery.

Prompt notification helps the Seller process claims related to transportation but does not limit statutory warranty rights.

 

 

10.3 Defective Goods

If the goods are defective, the Customer may exercise the rights available under Czech law, including, where applicable:

  • repair;

  • replacement;

  • price reduction;

  • withdrawal from the Agreement.

The available remedy shall be determined in accordance with applicable law.

 

 

10.4 Warranty Exclusions

The Seller shall not be liable for defects resulting from:

  • improper storage;

  • misuse;

  • unauthorized modification;

  • failure to follow the product instructions;

  • use that violates applicable law.

 

 

10.5 Complaint Procedure

Customers who wish to file a warranty claim should contact:

Email: contact@hipuffy.eu

The complaint should include:

  • order number;

  • description of the defect;

  • including photographs where appropriate.

The Seller shall handle complaints within the time limits required by Czech consumer protection laws.

 

 

10.6 Limitation

Nothing in this Section limits or excludes statutory consumer rights under Czech or European Union law.


11. CONSUMER INFORMATION

11.1 Distance Contracts

These Terms govern contracts entered into through distance communication via the Website.

The Customer acknowledges that the Agreement is entered into electronically without the parties being physically present at the same time.

 

 

11.2 Technical Steps

Before placing an order, the Customer has the opportunity to:

  • review the selected goods;

  • verify quantities;

  • correct billing information;

  • correct shipping information;

  • Review the total purchase price, including taxes and shipping charges.

Submitting an order constitutes confirmation that all information entered is accurate.

 

 

11.3 Order Confirmation

Immediately upon receipt of an order, the Seller shall send an electronic confirmation acknowledging receipt of the order.

This confirmation does not constitute acceptance of the order or the formation of the Purchase Agreement.

 

 

11.4 Language

Purchase Agreements may be entered into in English and any other language made available on the Website.

In the event of any inconsistencies between translations, the English version shall prevail unless required otherwise by mandatory law.

 

 

11.5 Consumer Dispute Resolution

Consumers may submit complaints directly to the Seller using the contact information provided in these Terms.

If a dispute cannot be resolved directly, consumers may seek out-of-court dispute resolution before the competent authority under Czech law.

For consumers residing within the European Union, this does not affect any mandatory statutory rights.

 

 

11.6 Consumer Rights

Nothing in these Terms limits any mandatory rights granted to Consumers under Czech or European Union law.

 

 

12. CUSTOMER RESPONSIBILITIES

By placing an order through the Website, the Customer agrees to:

  • provide complete, accurate, and up-to-date information;

  • comply with all applicable laws regarding the purchase, possession, importation, and use of CBD products;

  • Use all Goods strictly in accordance with the manufacturer's instructions;

  • refrain from using the Goods for unlawful purposes;

  • ensure that Goods are not made available to persons under the legal age required in the relevant jurisdiction;

  • ensure compliance with all customs, import, and regulatory requirements applicable to the destination country.

The Customer acknowledges that CBD laws vary significantly from one jurisdiction to another and accepts responsibility for verifying the legality of any purchase before placing an order.

 

 

13. INTELLECTUAL PROPERTY

13.1 Ownership

All content available on the Website is owned by or licensed to ELECTRIC LOTUS s.r.o.

This includes, but is not limited to:

  • trademarks;

  • trade names;

  • logos;

  • graphics;

  • photographs;

  • product images;

  • videos;

  • text;

  • product descriptions;

  • software;

  • website design;

  • source code;

  • databases.

All rights reserved.

 

 

13.2 Permitted Use

Customers may access and use the Website's content solely for personal, non-commercial purposes related to the purchase of Goods.

 

 

13.3 Restrictions

Without the Seller's prior written consent, no person may:

  • reproduce website content;

  • distribute website content;

  • modify website content;

  • publish website content;

  • create derivative works;

  • commercially exploit any website content;

  • use trademarks or logos.

Unauthorized use may result in legal action.

 

 

14. THIRD-PARTY SERVICES

The Website may contain links to third-party websites or provide access to third-party services, including:

  • payment processors;

  • shipping providers;

  • analytics providers;

  • external websites.

The Seller does not control such third-party services and is not responsible for their content, availability, privacy practices, or performance.

The use of third-party services is governed by the terms and conditions of the respective provider.

 

 

15. LIMITATION OF LIABILITY

15.1 Website Availability

The Seller uses reasonable efforts to ensure the Website remains available.

However, uninterrupted access cannot be guaranteed.

The Seller shall not be liable for temporary interruptions caused by:

  • maintenance;

  • technical failures;

  • telecommunications failures;

  • cyberattacks;

  • force majeure;

  • third-party service interruptions.

 

 

15.2 Product Information

Product descriptions are provided in good faith.

The Seller does not guarantee that every description, image, or photograph is completely free of typographical or graphical errors.

Minor inaccuracies shall not constitute grounds for cancellation if they do not materially affect the characteristics of the Goods.

 

 

15.3 Indirect Damages

To the fullest extent permitted by applicable law, the Seller shall not be liable for:

  • indirect damages;

  • consequential damages;

  • loss of profits;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunities;

  • loss of goodwill.

 

 

15.4 Mandatory Consumer Rights

Nothing in these Terms excludes or limits liability where such exclusion is prohibited under applicable Czech or European Union law.

Nothing in these Terms limits statutory consumer rights.

 

 

15.5 Product Use

The Customer acknowledges that all Goods must be used responsibly and in accordance with applicable laws and the manufacturer's instructions.

The Seller shall not be liable for damages arising from:

  • misuse of Goods;

  • unlawful use;

  • improper storage;

  • modification of products;

  • failure to follow the product instructions.

 

 

16. INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless ELECTRIC LOTUS s.r.o., its directors, officers, employees, affiliates, contractors, and service providers from claims, losses, liabilities, damages, and reasonable legal costs arising from:

  • the Customer's breach of these Terms;

  • unlawful use of the Goods;

  • violation of applicable laws;

  • infringement of third-party rights;

  • inaccurate information provided by the Customer.

This provision applies only to the extent permitted by applicable law.

 

 

17. COMMUNICATIONS

Unless otherwise agreed, communications between the Seller and the Customer may be made by:

  • email;

  • postal mail;

  • electronic notifications via the Website.

Electronic communications sent to the Customer's registered email address shall be deemed delivered upon receipt by the Customer's email server.

Customers are responsible for maintaining a valid email address.

 

 

18. COMPLAINTS

Customers may submit complaints using the following contact information:

ELECTRIC LOTUS s.r.o.

Email:

contact@hipuffy.eu

Registered Office:

Říční 456/10

118 00 Prague 1

Czech Republic

The complaint should include:

  • Customer name;

  • order number;

  • description of the issue;

  • supporting documentation, where appropriate.

The Seller shall acknowledge receipt of the complaint and process it within the time limits required under applicable Czech consumer protection laws.

Nothing in this Section limits the statutory complaint procedures available under Czech law.


19. FORCE MAJEURE

19.1 Definition

For the purposes of these Terms, Force Majeure means any event beyond the reasonable control of the Seller that prevents or delays the performance of its contractual obligations.

Such events include, but are not limited to:

  • natural disasters;

  • floods;

  • fires;

  • earthquakes;

  • epidemics or pandemics;

  • war or armed conflict;

  • terrorism;

  • civil unrest;

  • strikes or labor disputes;

  • governmental actions or restrictions;

  • import or export restrictions;

  • customs delays;

  • interruption of utilities or telecommunications;

  • cyberattacks;

  • transportation disruptions;

  • supplier failures beyond the Seller's reasonable control;

  • any other circumstance that could not reasonably have been foreseen or prevented.

 

 

19.2 Effect of Force Majeure

If performance is prevented or delayed by force majeure, the Seller shall not be liable for any resulting delay or failure to perform.

The Seller may:

  • suspend performance until the force majeure event has ended;

  • extend delivery times accordingly; or

  • terminate the affected Purchase Agreement if performance becomes impossible.

If an order is canceled due to force majeure before shipment, any payments received for undelivered goods shall be refunded.

 

 

20. DEFAULT AND TERMINATION

20.1 Customer Default

The Seller may suspend or terminate an Agreement immediately if:

  • payment is not received;

  • fraudulent activity is suspected;

  • the Customer materially breaches these Terms;

  • The completion of the transaction would violate applicable law.

 

 

20.2 Seller's Right to Refuse Orders

The Seller reserves the right to refuse any order where reasonably necessary to:

  • comply with applicable laws;

  • protect against fraud;

  • comply with sanctions or export restrictions;

  • to prevent misuse of the Website;

  • protect the security of the Website or Customers.

 

 

20.3 Effect of Termination

Termination of an Agreement shall not affect:

  • accrued payment obligations;

  • intellectual property rights;

  • compensation obligations;

  • limitation of liability provisions;

  • any provision that, by its nature, is intended to survive termination.

 

 

21. PRIVACY AND DATA PROTECTION

21.1 Privacy Policy

The Seller processes personal data in accordance with its Privacy Policy, which is an integral part of the Website.

 

 

21.2 GDPR Compliance

Personal data is processed in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);

  • Czech Act No. 110/2019 Coll., on the Processing of Personal Data;

  • other applicable Czech and European Union legislation.

 

 

21.3 Purpose of Processing

Personal data may be processed for purposes such as:

  • order fulfillment;

  • payment processing;

  • delivery of Goods;

  • customer support;

  • legal compliance;

  • fraud prevention;

  • accounting;

  • marketing communications where consent has been provided.

 

 

21.4 Customer Rights

Customers have the rights provided under the GDPR, including the right to:

  • access personal data;

  • correct inaccurate data;

  • delete data where applicable;

  • restrict processing;

  • object to processing;

  • data portability;

  • file a complaint with the competent supervisory authority.

Further information is available in the Privacy Policy.

 

 

22. COOKIES

The Website uses cookies and similar technologies to ensure proper functionality, improve the user experience, analyze Website traffic, and provide certain features.

Users can change their cookie preferences through their browser settings or the Website's cookie management tool, if available.

Further information is available in the Cookie Policy.

 

 

23. GOVERNING LAW AND JURISDICTION

These Terms and all Purchase Agreements entered into through the Website shall be governed by and interpreted in accordance with the laws of the Czech Republic.

Mandatory consumer protection provisions of the Customer's country of residence shall remain unaffected where required by applicable law.

Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of the Czech Republic, unless mandatory consumer protection laws provide otherwise.

The Seller complies with all applicable laws and regulations of the Czech Republic and the European Union.

 

 

24. FINAL PROVISIONS

24.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between the Seller and the Customer regarding purchases made through the Website.

 

 

24.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be replaced by a valid provision that most closely reflects the original commercial intent.

 

 

24.3 No Waiver

Failure by the Seller to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

 

 

24.4 Assignment

The Customer may not assign or transfer any rights or obligations arising under these Terms without the Seller's prior written consent.

The Seller may assign its rights and obligations where permitted by applicable law.

 

 

24.5 Electronic Communications

The Customer agrees that electronic communications satisfy any legal requirement that communications be in writing.

 

 

24.6 Changes to These Terms

The Seller reserves the right to amend these Terms from time to time.

Updated versions shall be published on the Website along with the effective date.

Changes shall not affect Purchase Agreements entered into before the revised Terms take effect.

 

 

24.7 Contact Information

Questions regarding these Terms may be directed to:

ELECTRIC LOTUS s.r.o.

Company Registration Number (IČO): CZ23422211

VAT Number (DIČ): CZ23422211

Registered Office:

Říční 456/10

Prague 1

118 00

Czech Republic

Email:

contact@hipuffy.eu


 

 

Effective Date

These General Terms and Conditions take effect on June 28, 2026.